For A FREE Design Estimate Call (310) 214-5157

For Billing or Technical Support Issues Please Call (310) 214-5157


Stellar Media Group :: Affordable Website Solutions For YOUR Business!


American Owned & Operated Since 1997

You are here: Homepage > Legal Department

Live Tech Support:



In an effort to protect you the customer and all our Stellar Media Group clients, our legal team has developed the policies below. Your continued service with Stellar Media Group implies your acceptance with all SMG polices. If you have any questions or concerns or would like to report a violation of our policies and agreements, please contact us immediately.

Acceptable Use Policy

As a provider of web site hosting, web site development and other Internet-related services, Stellar Media Group has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing Stellar Media Group' services. This AUP will be revised from time to time. A customer's use of Stellar Media Group's services after changes to the AUP are posted on Stellar Media Group's web site,, will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.

When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Stellar Media Group' network and may reach a large number of people, including both subscribers and non-subscribers of Stellar Media Group, subscribers' postings to the Internet may affect other subscribers and may harm Stellar Media Group' goodwill, business reputation, and operations. For these reasons, subscribers violate Stellar Media Group policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

Spamming -- Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Stellar Media Group, but also because it can overload Stellar Media Group' network and disrupt service to Stellar Media Group subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Stellar Media Group has the discretion to determine from all of the evidence whether the e-mail recipients were from an "opt-in" e-mail list.

Intellectual Property Violations -- Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Stellar Media Group is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Stellar Media Group' policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Obscene Speech or Materials -- Using Stellar Media Group' network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. Stellar Media Group is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Stellar Media Group' network.

Forging of Headers -- Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Distribution of Internet Viruses, or Other Destructive Activities -- Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail-bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

Facilitating a Violation of this AUP -- Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.

Other Illegal Activities -- Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software. Engaging in activities, whether lawful or unlawful, that Stellar Media Group determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.

Data Mining & Extraction -- With the exception of the main search engine bots, the use of data-mining/extraction software or bots by any company that is not collecting data for search engine purposes is strictly forbidden. In particular the use of Picscout on any Stellar Media Group server or clients of Stellar Media Group will be treated as 'hacking'.

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the subscriber. Stellar Media Group will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Stellar Media Group policy or applicable law. When Stellar Media Group becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, or take any other action it deems appropriate.

Stellar Media Group will not intentionally monitor private electronic mail messages sent or received by its subscribers unless required to do so by law, governmental authority, or when public safety is at stake. Stellar Media Group may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Stellar Media Group may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Stellar Media Group assumes no obligation to inform the subscriber that subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Stellar Media Group may disclose subscriber information or information transmitted over its network where necessary to protect Stellar Media Group and others from harm, or where such disclosure is necessary to the proper operation of the system.

We hope this AUP is helpful in clarifying the obligations of Internet users, including Stellar Media Group and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to webmaster (at) stellarmediagroup (dot) com.

Back To Top

Privacy Policy

Stellar Media Group's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving. As a result, Stellar Media Group's policies and procedures are subject to change.

In the course of serving its customers, Stellar Media Group acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to Stellar Media Group by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by Stellar Media Group in the normal course of providing service.

Stellar Media Group also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. For example, Stellar Media Group uses cookies on the pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within Stellar Media Group. In addition, Stellar Media Group may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

Stellar Media Group will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Stellar Media Group, its employees and other customers of Stellar Media Group' services. To protect the loss, misuse, and alteration of information that is collected from customers, Stellar Media Group has appropriate physical, electronic, and managerial procedures in place.

Disclosure of customer information and communications

Stellar Media Group will NOT disclose its customers' personal and account information unless Stellar Media Group has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Stellar Media Group, its customers, or others, or where Stellar Media Group has a good faith belief that the law requires such disclosure.

Stellar Media Group also will NOT, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Stellar Media Group stores or transmits for its customers. The circumstances under which Stellar Media Group will disclose such electronic customer communications are when:

  • In order to provide service to the customer.

  • To protect the legitimate interests of Stellar Media Group and its customers.

  • To cooperate with interception orders, warrants, or other legal process that Stellar Media Group determines in its sole discretion to be valid and enforceable.

  • To provide to a law enforcement agency when the contents are inadvertently obtained by Stellar Media Group and appear to pertain to the commission of a crime.

Stellar Media Group will review, delete or block access to communications that may harm Stellar Media Group, its customers or third parties. The grounds on which Stellar Media Group may take such action include, but are not limited to, actual or potential violations of Stellar Media Group's Acceptable Use Policy.

Back To Top

Anti-Spam Policy

Stellar Media Group prohibits the use of our servers in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail ("Spam"). You may not use any SMG services to send Spam. You also may not deliver Spam or cause Spam to be delivered to any of Stellar Media Group's servers or customers.

In addition, e-mail sent, or caused to be sent, to or through any SMG servers may not:

  • use or contain invalid or forged headers;

  • use or contain invalid or non-existent domain names;

  • employ any technique to otherwise misrepresent, hide or obscure any information in identifying the point of origin or the transmission path;

  • use other means of deceptive addressing;

  • use a third party's internet domain name, or be relayed from or through a third party's equipment, without permission of the third party;

  • contain false or misleading information in the subject line or otherwise contain false or misleading content;

  • fail to comply with additional technical standards described below;

  • otherwise violate Stellar Media Group's Acceptable Use Policy.

Stellar Media Group does not authorize the harvesting, mining or collection of e-mail addresses or other information from any website hosted by Stellar Media Group, our affiliates or through the use of any SMG Services. Stellar Media Group does not permit or authorize others to use our servers to collect, compile or obtain any information about its customers or subscribers, including but not limited to subscriber e-mail addresses, which are Stellar Media Group's confidential and proprietary information.

Stellar Media Group does not permit or authorize any attempt to use any SMG service in a manner that could damage, disable, overburden or impair any aspect of any of the SMG Network, our servers, or that could interfere with any other party's use and enjoyment of any SMG services.

If Stellar Media Group believes that unauthorized or improper use is being made of any SMG service, it may, without notice, take such action as it, in its sole discretion, deems appropriate, including blocking messages from a particular internet domain, mail server or IP address. Stellar Media Group may immediately terminate any account on any SMG server which it determines, in its sole discretion, is transmitting or is otherwise connected with any e-mail that violates this policy.

Nothing in this policy is intended to grant any right to transmit or send e-mail to, or through, the SMG Network. Failure to enforce this policy in every instance does not amount to a waiver of Stellar Media Group's rights.

Unauthorized use of any SMG service or our servers in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil, criminal, or administrative penalties against the sender and those assisting the sender.

Back To Top

Billing Procedures

Website Design & Development

All website design and development projects require a NON-REFUNDABLE, 50% deposit. If a project is cancelled, postponed or abandoned for a period longer than 60 days by the client, all monies and deposits paid are retained by Stellar Media Group and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. A restart fee of $299 is required to reschedule projects that have been postponed or abandoned by the client for a period exceeding 60 days up to 180 days.

Postponement or abandonment by the client exceeding 180 days shall constitute forfeiture of all monies and deposits paid to Stellar Media Group. Any project that has been postponed or abandoned by the client for a period exceeding 180 days will require a NEW, NON-REFUNDABLE, 50% deposit in order to restart said project and will be treated as a new project involving discovery for scope of work and an updated proposal outlining services to be performed.

Client's payment of deposit signifies their acceptance of our billing procedures.

Website Hosting

Subject to the terms and conditions of this Agreement, Stellar Media Group, LLC will provide Web Hosting services to you, your heirs, assigns, agents and contractors ("You") subject to the following terms:

  1. Length of Service - You agree to an twelve (12) month contractual term of service (“Term”). The length of contract required is based on the type of service desired by Client and shall be determined solely by Stellar Media Group, LLC.

  2. Service Start Date - The first payment plus setup charges, if any, shall be due in advance of any service provided. Service shall begin upon Company receipt of payment for such first Term of service or upon a mutually agreed upon alternate date.

  3. Renewal by Client - This Agreement will automatically renew for a successive twelve (12) month Term unless canceled in writing by Client at least 30 days prior to the end of Term renewal date. Renewal prices are subject to change. Renewal of services by Client indicates agreement to any Contract revisions and price changes. Renewal fees for the following term will be automatically invoiced to Client’s account.

  4. Refunds - Pursuant to the Length of Service above, all website hosting terms are nonrefundable under any circumstances. Client shall reserve the right to move to another hosting provider at any time for any reason but no refund shall be issued to the Client for any existing Term which has already been paid in full.

  5. Failure to pay -Failure of Client to remit payment to Stellar Media Group, LLC by the invoice due date is cause for immediate suspension of Client's hosting account and removal of the Client's web site files from the Stellar Media Group, LLC hosting network. Client agrees that Stellar Media Group, LLC shall not be held liable for such removal or disconnection.

All payments are due upon receipt for new hosting services unless credit approval has been granted by Stellar Media Group, LLC. Term renewals are due NET 30 or by the payment due date listed on Client's invoice unless credit approval has been granted by Stellar Media Group, LLC. If credit approval has been granted, credit terms are net 10 days upon receipt of invoice. We reserve the right to revoke any credit extended if payment is in arrears for more than 30 days.

Stellar Media Group, LLC accepts cash, check, money orders, PayPal and Visa/MasterCard payments for any and all hosting services rendered. All cash, check and money order payments are to be made to our office at 9313 Greenford Drive, Richmond, VA 23294. All PayPal, Visa, or MasterCard payments are to be made through our online billing service using the links provided in your emailed invoice.

Stellar Media Group, LLC sends all invoices exclusively via email and it is the Client's responsibility to insure that Stellar Media Group, LLC has the a valid, working email address for the purpose of sending Client invoices.


Stellar Media Group, LLC makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. Stellar Media Group, LLC also disclaims any warranty of merchantability or fitness for any particular purpose and will not be responsible for any damages that may be suffered by Client, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of Client. Use of any information obtained by way of Stellar Media Group, LLC is at Client's own risk, and Stellar Media Group, LLC specifically denies any responsibility for the accuracy or quality of information obtained through its services. Connection speed represents the speed of an end-to-end connection. Stellar Media Group, LLC does not represent guarantees of speed or availability of end-to-end connections. Stellar Media Group, LLC expressly limits its damages to Client for any non-accessibility time or other down time to the pro-rate monthly charge during the system unavailability. Stellar Media Group, LLC specifically denies any responsibilities for any damages arising as a consequence of such unavailability.

Trademarks and Copyrighted Material.

Client warrants that it has the right to use any applicable trademarks or copyrighted material used in connection with this service.

Transfer of Agreement.

Client may not assign or transfer this Agreement, in whole or in part without the prior written consent of Stellar Media Group, LLC. In the event that Client contemplates whole or partial sale of it's business, ownership change, or change in jurisdiction, Client shall notify Stellar Media Group, LLC by mail, facsimile or email no less than 60 days prior to the effective date of the event.


Stellar Media Group, LLC may terminate this Agreement at its sole discretion upon the occurrence of one or more of the following events: 1) failure to comply with any provisions of the Agreement upon receipt of written notice from Stellar Media Group, LLC of said failure, 2) appointment of Receiver or upon the filing of any application by Client seeking relief from creditors, 3) upon mutual agreement in writing of Stellar Media Group, LLC and Client.

All payments are due NET 30 unless otherwise noted on your invoice. Payments are due in our office or online by midnight on the 30th day from the date of your invoice.

Any payments received after the 'PAYMENT DUE DATE' will automatically incur a $35 late fee. Payments reaching our office after the Payment Due Date are considered late regardless of when your payment, check or money order was written or mailed. No exceptions will be made to this rule and customers sending payments minus any late fees will be re-invoiced for any outstanding late fees and are subject to having their services suspended until outstanding late fees are paid.


We strongly recommend mailing your payments at least five business days before payment is due to avoid being charged a late fee or make your payment online at any time before midnight of the Payment Due Date .

Your continued service with Stellar Media Group constitutes your acceptance of our billing policy.

Payments for all services provided to The Customer by Stellar Media Group are due when the service is rendered unless otherwise noted by a Payment Due Date on your invoice. Hosting charges will continue regardless of your use unless and until you notify us in writing that you wish to cancel your services with Stellar Media Group or any of our subsidiaries. Failure to remit payment by the Payment Due Date on your invoice will result in a $35 late fee the first day after your Payment Due Date and again every 30 days thereafter until your balance is PAID IN FULL. Failure to bring accounts up to balance within 90 days will result in immediate suspension of any and all SMG services including hosting. Late fee's will continue to accumulate every 30 days until your account has been PAID IN FULL regardless of whether your services have been suspended. Your continued service with Stellar Media Group constitutes your acceptance to our Billing Policy and all other SMG Polices. You may cancel your services at anytime but no refunds will be issued for annual payments which have already been processed.

Returned Check Policy

The return of a check issued to Stellar Media Group or any of it's subsidiaries will result in a $65.00 service charge per check regardless of the amount of the check(s). Each account holder will be allowed two (2) returned checks after which payment by check will no longer be accepted. All returned checks will be turned over to a collection agency if the amount of the check plus the service fee have not been paid within ten (10) business days of the return of the check. Your continued service with Stellar Media Group constitutes your acceptance of our billing policy.

Annual Hosting Agreement

Payments for annual hosting services are non-refundable and constitutes your acceptance of non-refundable payment regardless of how long our hosting service is utilized. Clients who withdraw or move their sites to another hosting provider after payment for annual hosting has been made do so with the clear understanding that no refunds are given once payment for annual hosting has been made. Your continued service with Stellar Media Group constitutes your acceptance of our billing policy.

Back To Top

Copyright Notices

Copyright © 1997 - 2013 Stellar Media Group, Inc. All rights reserved.


Back To Top


All Support Done In The USA

Host Your Website w/ Us & $ave

Save $140 vs.
Save $20   vs. Network Solutions - $19/month = $239/yr
Network Solutions = $119/yr

Stellar Media Group - $99/year

Click Here To Learn More >

Every Hosting Plan Includes:

POP3 Email Webmail Access
Spam Assassin Daily Backups
cPanel/Fantastico PHP/ MySQL
FTP Accounts FrontPage Ext.
Web Stats CGI Support

Click Here To Learn More >

Need A Merchant Account?


2009 Best of Business Award



© Copyright 1997- 2015 Stellar Media Group. All Rights Reserved.

All trademarks are the property of their respective holders.


+ Stellar Employee Links +


© Copyright 1997 - 2011 Stellar Media Group. All Rights Reserved. All trademarks are the property of their respective holders.

Legal Notices | Acceptable Use Policies | Privacy Policies | Anti-Spam Policy | Billing Policies | Copyright Notices

CA - Redondo Beach, Hermosa Beach, Manhattan Beach, Torrance, Palos Verdes, Los Angeles, Santa Monica, Marina Del Rey, Newport Beach, Hollywood, Beverly Hills, Long Beach
VA - Richmond, Glen Allen, Chesterfield, Midlothian, West End, Innsbrook, Lynchburg, Roanoke, Martinsville, Danville, South Boston, Clarkesville

NC - Raleigh, Durham, Chapel Hill, Greensboro, Charlotte, Wilmongton, Roxboro, Henderson
OK - Oklahoma City, Edmond, Tulsa, Norman, Broken Arrow, Enid, Lawton, Elk City
TX - Dallas, Austin, San Antonio, Denton, Wichita Falls, Houston, Amarillo
MO - St. Louis, Kansas City, Springfield
KS - Kansas City, Wichita,